Refund Policy
Effective Date: [Insert Date]
At SK Tech Lab, we are committed to providing high-quality services to our customers. We understand that sometimes things don’t go as planned. This Refund Policy outlines the terms under which we offer refunds for our services.
1. Refund Eligibility
- 1-Year Hosting Plans: If you have purchased a hosting plan for 1 year, you are eligible for a refund within the first 30 days of your purchase. However, only 70% of the paid amount will be refunded.
- Other Hosting Plans: Refund requests for hosting plans of less than 1 year are not eligible for refunds.
- Domain Registration: Domains are non-refundable due to the nature of domain registration. Once a domain is registered, it cannot be refunded.
- Reseller Hosting and Master Reseller Plans: Refund requests for reseller hosting plans are only eligible within the first 30 days from the date of purchase. After 30 days, no refunds will be issued.
- Add-ons and Upgrades: Any additional services or add-ons purchased (e.g., SSL certificates, website migration, etc.) are non-refundable.
2. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- After the 30-day refund period has passed for hosting plans.
- If you’ve violated our Terms of Service or Acceptable Use Policy.
- If there are issues due to force majeure or situations outside of our control (e.g., server downtimes caused by external issues, or third-party service disruptions).
- If you have requested a refund after exceeding the bandwidth or storage limits specified in your hosting plan.
3. Refund Process
To request a refund, please contact us via the following methods:
Once we receive your refund request, we will process it within 7-10 business days. If your refund is approved, we will issue the refund to the original payment method.
4. Payment Methods
Refunds are issued through the same payment method used to make the original purchase. We do not offer alternative payment methods for refunds.
If you have any further questions, please do not hesitate to reach out to our support team. We are here to assist you!
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